Accessibility of the online service


This accessibility statement describes how the online service complies with the Act on the Provision of Digital Services, the shortcomings in the accessibility of the website and ways to give us feedback on accessibility problems.

The City of Espoo is responsible for this online service. We want as many users as possible to be able to use our digital services. We take accessibility into account in the development of our digital services.

How accessible is the website?

This online service largely complies with the A- and AA-level accessibility criteria required by law (WCAG Criterion 2.1). There are some accessibility gaps in the online service, which are described in more detail below.

Did you notice any accessibility gaps?

We are constantly working to improve the accessibility of the online service. If you find any issues that are not mentioned on this page, please report them to us and we will do our best to address them. We will respond within 14 days.

You can contact

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the reply or you do not receive a reply within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland explains in detail how a complaint can be submitted and how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
telephone switchboard 0295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible

Content or functions that are not yet accessible

  • The site has some non-descriptive titles, several blank titles and some sections are missing titles. (WCAG 2.4.6, WCAG 1.3.1)
  • There are some inaccurate link texts in the web service. (WCAG 2.4.4)
  • The footer contains an image link that does not have a descriptive text alternative. In addition, the social media sharing links are icons that are not correctly named. There are also other icons (e.g. clock) on the site that are not descriptively named. (WCAG 1.1.1)
  • Some colour combinations used on the pages have insufficient contrast. (WCAG 1.4.3)
  • There are places on the site where the keyboard cursor does not stand out. (WCAG 2.4.7)
  • It is difficult for the user to find their location on the site, and on some pages the main navigation is not visible. (WCAG 2.4.5, WCAG 3.2.3)
  • The navigation is not functional because the sub-menus in the menu open automatically, and the menu structure is implemented as links. (WCAG 2.4.3, WCAG 3.2.2, WCAG 4.1.2)
  • Sub-page navigation has also been implemented as links, but the text describing them refers to tabs. (WCAG 4.1.2)
  • The reading order is not meaningful for a screen reader at all points, as additional information, such as dates, can be found in some places above the headings. In addition, line division is not correct at all points. (WCAG 1.3.2)
  • A screen reader user does not receive any feedback about the use of form fields. For example, a successful search does not prompt a notification, and the focus does not shift. (WCAG 4.1.3)
  • Not all page titles are descriptive. (WCAG 2.4.2)
  • There are places on the site where the language is not correctly marked. (WCAG 3.1.2)
  • The language menu in the header or news on the Ajankohtaista (“News”) page cannot be accessed using the keyboard. (WCAG 2.1.1)
  • The language menu in the header is badly named “Listaa lisätoiminnot” (“List additional functions”). Users of assistive devices do not receive a notification about the opening/closing of the menu. The menu also closes itself if the user moves the focus away from it. (WCAG 4.1.2, WCAG 4.1.3)
  • There are unnamed buttons or badly named buttons on the site that do not work or are misread by assistive devices. (WCAG 4.1.2)
  • There are points on the site that become active when focused on. (WCAG 3.2.1)

The shortcomings listed here will be addressed by 31 December 2021.

Certain content is not subject to accessibility requirements

  • There are videos on the online service that are not fully accessible because they do not have descriptions of the content of the video for users of assistive devices According to law, audio and video content published before 23 September 2020 does not need to be retroactively made accessible or removed from the website.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online service meets the requirements defined by law. 

The online service was published in 2014.

This statement was drawn up on 23 September 2020.

This statement was last updated on 23 September 2020.


Act on the Provision of Digital Services (306/2019)

Accessibility requirements website